FAQs

Commonly asked questions about Reliable Plumbing Services – and some that you might not have considered …

Are you insured?

Reliable Plumbing holds Public Liability Insurance cover to the value of AUD $20 million, ensuring that the cost of any injury to you or damage to your property caused by Reliable Plumbing or its employees is covered.

We also hold all other business insurance cover required by law, including WorkSafe Workers’ Compensation insurance.

Do you guarantee your work?

Absolutely! We’re confident that our service technicians deliver only top-quality work, and all Reliable Plumbing workmanship on commercial plumbing projects is guaranteed for six years.

How much experience do you and your people have?

Reliable Plumbing Services was established nearly 40 years ago and the founding director still works within the business. Our service technicians and tradespeople have more than 100 years’ combined experience, each with relevant qualifications in plumbing or gasfitting.

All have completed an apprenticeship or equivalent qualification in accordance with the Victorian Plumbing Regulations, and our award-winning team includes a Victorian Apprentice of the Year winner and Australian Apprentice of the Year finalist.

Will your service technicians maintain our corporate image while on our site?
While on site, we take pride in presenting a professional, uniformed appearance that is in keeping with the client’s corporate image. Reliable Plumbing regularly receives positive feedback from customers and our team is proud to work seamlessly within Melbourne’s Central Business District.

How do you ensure your service technicians complete each job correctly?

Every service technician must have the training and experience required by the Plumbing Industry Commission to be licensed or registered to carry out plumbing work. We carry out regular appraisals of our technicians’ qualifications and provide any additional training required to ensure that they remain current. We only assign technicians to jobs that match their competency levels and qualifications.

As a further precaution, after each job, we review all documentation and confirm that the schedule of work completed is correct. We also conduct random Site Audits to ensure jobs have been completed correctly.

What commercial plumbing services do you offer?
Our range of service is broad, covering any commercial plumbing work required in the Melbourne CBD. We tackle anything from fitting a single drinking fountain to designing and installing a complete fire protection system and we offer services in the following categories:

  • General Plumbing
  • Hot Water
  • Commercial Gas Fitting
  • Drainage
  • Irrigation
  • Specialised Services

Do you have an Occupational Health & Safety management system?

Reliable Plumbing has a comprehensive set of policies and procedures that ensure a safe, professional workplace for our clients, our people and the general public. We have implemented a company-wide Occupational Health & Safety management program and our commitment to safety includes regular training and re-certification of all tradesmen and apprentices.

We work regularly in the education sector and we participate in the Working with Children Check programme. Where necessary, any service technician from Reliable Plumbing is screened and carries a WWC check card.

Do you have written procedures for managing OH&S risks?

We have a legal obligation to provide a safe and healthy workplace at all times and an important part of our OH&S management system deals with risk management and safe-work procedures.

We prepare and use written Safe Work Method Statements (SWMSs) that include formal Risk Assessments. We can’t start work until we have either eliminated or controlled any risk effectively and we have obtained a formal sign-off for every SWMS.

Do you have a written company Environmental policy?

Our Environmental Policy is both clear and in writing – every member of the Reliable Plumbing team is aware of the need to protect the environment for the benefit of our employees, our customers and the general public. Our policies and working practices are designed to minimise the risk of potential hazards to the environment and improving the sustainability of our water resources.

Do you provide scheduled facility maintenance?

Routine, scheduled maintenance is essential for keeping any facility in reliable day-to-day operation. Reliable Plumbing provides facility-maintenance services for clients in different sectors across the Melbourne CBD, using a state-of-the-art management system to coordinate activities. Out technicians are assigned to clients well in advance of each scheduled visit and we ensure that all your administration is handled promptly and professionally. Our objective is to make your scheduled maintenance management completely headache-free.

You are a preferred Facilities Management provider?

Clients in various sectors, including research and local government, choose Reliable Plumbing as their preferred Facilities Management provider because they recognise a professional, well-managed company that delivers exceptional service. Reliable is a single-point, specialist provider of plumbing maintenance services for commercial buildings, multi-site facilities and industrial operations, with effective systems and procedures that are developed specifically for multi-discipline facilities-management contracts.

How has Reliable Plumbing Services developed its success and reputation?
At Reliable Plumbing, we strive for – and achieve – the highest possible standards of customer service, workmanship and quality. We make a point of asking our customers for feedback on every job, large or small, and acting on every constructive suggestion. We are rightly proud of our team of exceptional people, who do a professional, courteous job, day in, day out. We remain committed to long-term staff development, particularly in the areas of environmental awareness and occupational health and safety. All of these things contribute to our outstanding reputation.

What sort of service response can I expect from Reliable Plumbing?

We believe that our service response is second-to-none. We operate a fleet of fully equipped, radio-linked vehicles and we provide a 24-hour, 365-day response for emergencies and breakdowns. In emergency situations, our target is to be on site within 30 minutes of your call, at any time of day or night.

For routine work and non-urgent services, we give priority to customers with service contracts, and our standard response time is 4 hours. You won’t find better in the Melbourne CBD.