Customer Service

At Reliable Plumbing, we focus on delivering exceptional customer service – and our customers tell us we’re getting it right.

See what we do

What does exceptional customer service mean to you?

Here’s how we see it:

At the end of 2012, a large Australian business with national awards for “the best customer service in the country” published its independently assessed customer-satisfaction ratings.

It scored an average of 7.3 out of 10, beating its internal target for the year.

For Reliable Plumbing Services, that just doesn’t measure up. If we don’t deliver exceptional customer service to every single customer, we haven’t done our job properly.

We also expect you to tell us about it – right away, so we can do something about it.

Our family-owned business has a simple mission: to be the best, by continually improving the service we provide our customers.

But then, we’re more than just your average commercial plumbers …

Personalised Commercial Plumbing Services

We treat customers the way we would like to be treated – as individuals – whether they manage large organisations or run small businesses. You expect first-class workmanship, competitive pricing and a service that meets your exact needs. That’s exactly what we deliver.

We are so confident that we’ll beat your expectations that we offer a unique guarantee:
If you’re not 100 per cent satisfied with our work, we’ll fix it at our cost – and refund the first 500 dollars of your bill.

We’re pleased to say that we haven’t yet had to deliver on our guarantee.

The Next Generation of Plumbing Contractors

We don’t accept comments like “that’s just how things are done in this industry”. Neither should you. From first impressions to day-to-day dealings, we’re obsessively focused on raising the bar for commercial plumbing in Melbourne.

Our people, our passion for the job, our attention to detail, our business values, our appearance, and even the way we talk to you – every one of these is unique to Reliable Plumbing. Work with us and find out for yourself.